Policies

Privacy Policy

At CLUCK, we respect your privacy. We do this by carefully protecting information that you provide to us. The following discloses what information our web site collects from you and what we do with the information. This privacy statement is for informational purposes only and should not be viewed as a contract between you and CLUCK LLC.

When you connect to our Web site, we are able to recognize the Internet (IP) address of the computer providing you with Internet access. Our use of this IP address may help to diagnose problems with our server or otherwise administer our Web site. This IP address may also be used to gather broad demographic information. Your IP address is never associated with you as an individual and is never provided to another company or organization.

When you shop for products from our Web site using the shopping cart, our site writes a small data file called a cookie on your computer. No personal information is placed in this file.

We do not collect your name or email address unless you provide it on an order form, registration form, survey form, or send us an email. Our site's forms may ask or require you to give us contact information such as your email address; financial information, such as your account or credit card numbers when you are making a purchase; and demographic information, such as your zip code. We use this information to provide information, products, or services that you request from us. For example, financial information is used to bill you for products and services that you order. Any information collected is solely for internal CLUCK use and is not made available to any outside group or organization except to fulfill your order.

Our Web site may contain links to other sites. We cannot be responsible for the privacy practices or the content of sites that do not belong to CLUCK.

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, feel free to contact susan@cluckthechickenstore.com

Shipping Policy

We try to ship products the next day, but shipping times may vary depending on many factors, so please allow 5 business days for processing. Most items will ship via USPS Priority Mail (approx. 3-5 days). Original art, oversize items, merchandise going to Hawaii, Alaska or across international borders, or items for which you want faster delivery may be shipped via other means. If we cannot estimate those costs in advance, CLUCK will contact you at the email address or phone number you provide to get your approval for shipping options and costs before we ship your merchandise.

Return Policy

We want you to have a happy experience with CLUCK and therefore will accept returns for any reason on any item for which you are the original purchaser. Returned items must be in the same condition as when they were shipped to you and must include all packaging and accessories.

Refunds

Refunds will be given either as a credit or as a reversal of charges on your credit card. No cash refunds will be given.

Mailing Address for Returns

Items purchased online may be returned in person or by mail. CLUCK will reimburse you for the mailing cost. Returned products should be mailed to:
Cluck The Chicken Store
6904 Paoli Road
Belleville, WI 53508
(608) 848-1200